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Eliminate the QuickBooks Online Keeps Freezing or is Unresponsive Issue

Is your QuickBooks Online unresponsive? Does your QuickBooks Online keeps freezing? Encountering issues while operating QuickBooks Online is common. These issues are mostly related to problems with network connectivity. Sometimes, you get the QuickBooks freezing issue when your system or your browser is incompatible with QuickBooks Online. But this problem is easily fixable with the help of some basic troubleshooting. In this article, we are going to provide you with the solutions to unfreeze QuickBooks Online and resume your operations seamlessly.

You can reach out to us at 1.855.738.2784 and get assistance from our technical team if you are unable to fix the issue on your own.

Possible Reasons Why Your QuickBooks Keeps Crashing

If you are facing the QuickBooks Online keeps freezing issue, the following factors might be responsible –

  1. Some common glitches and bugs are occurring in your QuickBooks Online.
  2. You have a large amount of cache and junk files and your browser needs to be cleaned.
  3. Your browser is not compatible with QuickBooks Online or your system does not meet the requirements.

You may read also: QuickBooks Already Has a Company File Open

If Your QuickBooks is Unresponsive, Perform these Steps!

To fix the QuickBooks freezing issue, follow the steps provided below –

Step 1. Perform a System Reboot and Fix the Minor Glitches

The basic step is to reboot your system to get rid of any bugs and glitches that might be causing your QuickBooks Online to become unresponsive.

Step 2. Clear the Temporary Junk Files and Delete the Browser Cache

Clearing the cache and junk files can help with the page loading issues and fix the QuickBooks keeps crashing issue.

  1. From the top-right corner of your Google Chrome, select More and go to More Tools.
  2. Click on Clear Browsing Data and select the Time Range as All Time.
  3. Now, delete the entire cache by check marking the Cache and Cookies box, followed by selecting the Clear Data option.
  4. Once done, run your QuickBooks Online again and see if it unfreezes or not.

Recommended to read: QuickBooks Error 3371 Status Code 11118

Step 3. Review the System and Browser Compatibility with QuickBooks Online

The following system and browser requirements are needed to run QuickBooks Online. If your system & browser do not meet the requirements, it can be the reason behind the QuickBooks com error crash.

  1. Windows 10, Intel Core 13, and at least 2 GB RAM.
  2. Google Chrome 78 or a later version.
  3. Firefox 76 or later.
  4. MAC OS X EI CAPTAN 10.11 or newer.
  5. Safari version 12 or newer.
  6. 1.5 Mbps Internet Speed.

Step 4. Run the Incognito Mode to Access QuickBooks Online

If any web issues are causing the QuickBooks is unresponsive issue, you can try to use the below shortcuts for incognito mode.

  1. Google Chrome – Ctrl + Shift + N
  2. Mozilla Firefox – Ctrl + Shift + P
  3. Safari – Command + Shift + N


To conclude, if your QuickBooks Online keeps freezing, you can follow the above-given step-by-step guide and resolve the issue. If the issue persists, you can reach out to us at 1.855.738.2784 and get assistance from our team of experts with the same.

     You may also read this blog: Update QuickBooks Desktop

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